Customer Support
Customer Support
Our goal is to provide industry leading support and service in your time of need. Our support staff are dedicated to resolving your issues accurately and efficiently so you can continue providing quality service to your customers and your patients.
Speak with a Specialist
Support Office Hours: 5:00am to 5:00pm (U.S. Pacific Time)*
Technical Support (Domestic): (800) 819-5538
Technical Support (Int.): (800) 268-5354
To expedite your call please have the following information available (If applicable):
- Clinic type (Small Animal or Equine)
- Hospital name
- Main hospital phone number
- SOUND® Account Number
- Existing Case number (if applicable)
Your call will be routed to either a small animal or equine specialist – based on your practices needs and issue.
Your expected hold time is 30 seconds or less. In the event your hold is longer than expected, we can hold-your-place-in-line and the next available technician will return your call.